Terms of Service
Last updated: March 2026
Acceptance of Terms
By using the Remo&Co platform or engaging our road freight services, you agree to be bound by these Terms of Service. These terms govern the relationship between Remo & Co Sp. z o.o, its clients, and its carrier partners for transport orders operated or arranged through our platform.
Company Identity
Remo & Co Sp. z o.o is a road freight company registered in Poland and incorporated on May 22, 2019, with operational activity serving French and European markets. Remo&Co combines its own truck fleet with trusted partner-carrier capacity. Depending on the booking, transport may be performed by Remo&Co fleet resources or by an assigned partner carrier.
Nature of Services
Remo&Co provides road freight services using a hybrid capacity model: our own fleet where suitable, and trusted partner carriers where they provide the best fit for the route, cargo, or timing. Our role is to receive transport requests from clients; allocate suitable capacity; negotiate competitive rates; coordinate loading, transit, and delivery logistics; provide real-time GPS tracking and shipment visibility; and handle documentation including transport orders, CMR consignment notes, and invoicing.
Booking & Confirmation
A transport booking becomes binding when Remo&Co issues a written confirmation (by email or through the platform) specifying the agreed route, cargo details, pricing, and schedule. Any changes to confirmed bookings must be communicated in writing at least 24 hours before the scheduled loading time. Late cancellations may incur charges as specified in the booking confirmation.
Pricing & Payment
All prices are quoted in EUR unless otherwise specified. Prices include the transport service as described in the booking confirmation. VAT is applied according to the applicable regulations of the shipper's jurisdiction. Payment terms are as stated on each invoice, typically 30 days net. Late payments accrue interest at the statutory rate prescribed by applicable law. For French operations, this is governed by Code de commerce, Article L441-10. Remo&Co reserves the right to suspend services for overdue accounts.
Liability
Remo&Co's liability is governed by the CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) for international shipments, and by applicable domestic transport regulations for national shipments. Carrier liability for loss or damage to goods is limited to 8.33 SDR per kilogram of gross weight as per CMR Article 23. Where transport is performed by an assigned partner carrier, that carrier's legal liability applies alongside the terms of the booking. Claims must be notified in writing within the deadlines specified in the Claims section below.
Insurance
Remo&Co fleet resources and all partner carriers assigned through Remo&Co are required to maintain appropriate vehicle insurance and CMR carrier liability insurance as required by applicable law. Remo&Co maintains professional indemnity insurance covering its freight coordination and transport activities. Clients seeking additional cargo insurance (ad valorem) should request this at the time of booking.
Claims & Disputes
For visible damage or loss: reservations must be noted on the CMR consignment note at delivery, and written confirmation sent to Remo&Co within 7 days. For non-visible damage: written notification must be sent within 7 days of delivery as per CMR Article 30. For delay claims: notification must be sent within 21 days of the delivery date. All claims must include: the booking reference, a description of the issue, supporting photographs or documents, and the claimed amount with justification. Remo&Co will investigate all claims and coordinate with the responsible carrier.
Force Majeure
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, epidemics, severe weather conditions, road closures, strikes or industrial action, and fuel shortages. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.
Governing Law & Jurisdiction
These Terms of Service are governed by Polish law, with French transport regulations applying to operations conducted in France. For international transport, the CMR Convention applies to the extent of its scope. Any disputes arising from or in connection with these terms shall be submitted to the competent court at the registered seat of Remo & Co Sp. z o.o, unless mandatory consumer protection rules or French transport law require otherwise.
Modifications
Remo&Co reserves the right to modify these Terms of Service at any time. Material changes will be notified to registered users by email at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the modified terms. The current version of these terms is always available on this page.